Privacy Policy

1. Introduction

Kam Yin ("we", "us", "our") operates a senior lifestyle residence at 38 Lung Cheung Road, Wong Tai Sin, Kowloon, Hong Kong. This Privacy Policy explains how we collect, use, store and protect personal data relating to enquirers, residents and their family members, and people who use our website at kam-yinn.club.

We are committed to handling personal data responsibly and in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO"). If you have any questions about this policy, please write to us at [email protected].

2. Data We Collect

We collect the following categories of personal data:

• Contact details — name, email address, telephone number
• Enquiry content — the text of messages submitted through our contact form
• Resident information — room preferences, dietary requirements, family contacts and relevant health notes shared voluntarily during the move-in process
• Website usage data — IP address, browser type, pages visited and visit duration, collected via analytics cookies where consent has been given

We collect data when you complete our contact form, speak to a member of our team by phone, visit the residence, or browse our website.

3. Legal Basis and Purpose of Processing

Under the PDPO, personal data must be collected for a lawful purpose directly related to a function or activity of Kam Yin. The purposes for which we process personal data include:

• Responding to enquiries and arranging visits to the residence
• Administering residency plans and associated services
• Communicating with residents and their nominated family contacts
• Maintaining records required for the operation of the residence
• Improving the quality and relevance of our website and services
• Compliance with applicable Hong Kong law

We do not process personal data for purposes incompatible with those stated above without obtaining fresh consent.

4. Data Retention

Enquiry records are retained for 12 months from the date of last contact. Resident records are retained for the duration of the residency and for 5 years thereafter, as required for administrative and legal purposes. Website analytics data is retained for up to 14 months. We do not retain data beyond its stated purpose.

5. Data Sharing

We do not sell personal data to third parties. We may share data with:

• Service providers — website hosting and email services who process data on our behalf under contractual obligations
• Analytics providers — anonymised usage data may be shared with analytics services where cookies consent has been given
• Legal or regulatory authorities — where required by Hong Kong law or court order

We require all third parties to maintain appropriate security standards and to use data only for the purposes for which it was shared.

6. Data Protection Measures

Personal data held by Kam Yin is stored on password-protected systems. Access is restricted to staff members who require it in the course of their work. Paper records are stored in locked files. We conduct periodic reviews of our data handling procedures and update them when the need is identified. In the event of a data breach that could cause damage to individuals, we will notify affected parties and the Office of the Privacy Commissioner for Personal Data (PCPD) as required.

7. Cookies

Our website uses cookies to understand how visitors use the site and to remember consent preferences. Essential cookies are always active. Analytics and preference cookies are only set when you accept them via the cookie notice on our homepage. You can manage your preferences at any time on our Cookie Policy page.

8. Your Rights

Under the PDPO, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request that inaccurate or incomplete data be corrected
• Erasure — request deletion of data we no longer have a lawful basis to hold
• Object — object to the use of your data for direct marketing purposes at any time
• Withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at [email protected]. We will respond within 40 days as required by the PDPO.

If you believe we have not handled your personal data correctly, you may lodge a complaint with the Office of the Privacy Commissioner for Personal Data at pcpd.org.hk.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before submitting any personal data.

10. Children and Minors

Kam Yin's services are intended for adults aged 18 and over. Our website is not directed at persons under 18 and we do not knowingly collect personal data from minors. If you believe a minor has submitted data through our site, please contact us so we can remove it.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after a change constitutes acceptance of the revised policy. For significant changes, we will inform current residents and registered enquirers by email.

12. Contact

Data controller: Kam Yin

Address: 38 Lung Cheung Road, Wong Tai Sin, Kowloon, Hong Kong

Email: [email protected]

Phone: +852 3014 7628